Correspondence
In today's highly competitive marketplace, customers demand better service, more attention and immediate response. Real-time, interactive correspondence is the key to meeting and exceeding these expectations. EMC Document Sciences' correspondence solution provides just what your business needs.
Imagine a Customer Service Representative (CSR) generating a customized letter or marketing collateral driven from a request for information or a problem report, then automatically routing it for review. At the core of our solution sits a thin client Web interface that enables CSRs and other administrative staff to respond in real-time to customer requests for information, with agility to support a broader range of applications.
It's all about maintaining an agile workforce, and providing a personalized experience for your customers.
Key benefits include:
Thin client application enables real-time response, with pre-defined document templates, tools for including and excluding content, and an automated centralized approval process.
- Rapidly select from pre-approved document templates
- Respond with both real-time and high volume batch customized correspondence, accessing data from front office systems: CRM, ECM, and claims applications
- Approve denial and cancellation letters on screen — all in real time